Sorry, but I would like to share my frustration with all of you. I work in Ara Damansara near EVOLVE MALL. Since I love chicken so much, I visit the Texas Chicken at Evolve Concept Mall at least once a week. ( Yes, I know that’s very unhealthy, and has made me gained weight. That’s why I’m hitting the gym nowadays).
Ok back to my complaint…
So as I was saying, I go there often to pack food for lunch and majority of the time I get disappointed. What happen to the standards of fast food nowadays? I’ll share with you two scenarios I got into.
I get to the counter and order a crunchy sampler set and one ala cart Honey Butter biscuit.
Set consist of:
- small chicken filet
- 2 nuggets
- small mash potato
- regular drink
What I got was everything except the one ala cart Honey Butter biscuit. And when did i actually know they didn’t give it to me? Yes, when I was at my desk at work!
This was really upsetting, yes I was a fool to not have checked my order. But hey, I’m just rushing to pack my food and get back to work.
I get to the counter and order a crunchy sampler set and one ala cart Honey Butter biscuit again. This time, I got everything except the 2 nuggets. I was careful to check this time around, and when I informed the staff that was serving me she just looked and smiled ( no sorry) .Then was I gave her the money, she gave me back the wrong change, and when I told her she actually stood there and asked me ” so how much must I give you back actually?”.
Hahaha yes, this is the service I get majority of the time when I go there still. I have even notified the manager and he gave me one Honey Butter biscuit.
I’m not that mean, I do understand the mix up sometimes on a busy day. But when I’m there it’s almost always empty and i still get mix-ups.
I’m very particular when it comes to customer service. It’s very important in a business , one bad service is all you need.
Thanks for hearing me out. Bye 🙂